Thank you for shopping HEALY WORLD products. HEALY WORLD stands behind the quality of its products and takes every effort to handle effectively with cases of defective or damaged products. HEALY WORLD warrants that its products will correspond with the specifications at the time of delivery and agree to remedy on non-conformity from the date on which the risk passes to the purchasers within the Warranty Period as mentioned below. We shall not be liable whatsoever in regards of any defects in the products after the said period.

Right of Withdrawal for Consumers
for Healy devices purchased online

The following information about returns applies only to consumers. Consumers enjoy a right under the local law to withdraw from their contract relating to the online purchase of Healy devices, based on the following provisions. The right of withdrawal expires in the case of an online contract relating to the purchase of Healy softwares to the extent permitted and under the conditions applicable by local law. A consumer is any individual who makes a legal transaction for purposes that cannot be attributed predominantly to commercial or self-employment-related activity.

Right of withdrawal and returning HEALY WORLD devices purchased online
You have the right to withdraw from this contract relating to the online purchase of Healy devices within fourteen (14) days without having to give reason. The withdrawal period is fourteenth day, from the day on which you, or a third party nominated by you who is not the carrier of the goods, take possession of the goods. To exercise your right of withdrawal please log in and submit a ticket in the Support Center include your name, email address, telephone number, and request to return a Healy in your ticket. We will process your return and send you a return label. Package your Healy device securely, affix the return label, and to contact us at the address/e-mail address below, to arrange for collection or other mode of collection/returning, to be advised by us:-

HWI Healy World International Pte. Ltd.

UEN- 202035675R

138 Robinson Road
#27-01/02/03/04 Oxley Tower
Singapore 068906

https://help.healy.world/customer-login/

You must provide a clear statement (e.g. a letter sent by post or an email) indicating your decision to withdraw from this contract. You may use the enclosed sample form to withdraw from your purchase contract, though it is not mandatory. In order to comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of the withdrawal

If you withdraw from this contract, we shall reimburse you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us) without undue delay and at the latest within the Period from the day on which we received the notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment.
We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.
You must return the goods without undue delay and in any case no later than fourteen (14) days from the day on which you notify us of the withdrawal from this contract to us.
The deadline is met if you send the goods before the expiry of the period of fourteen (14) days.
You shall bear the direct costs of returning the goods.
You will only have to pay for any loss in value of the goods if this loss in value is due to your handling the goods in a way that is not necessary for the inspection of the condition, properties and functioning of the goods.

Form template for withdrawal

(If you want to withdraw from the contract, please fill out this form and send it back.)
To

HWI Healy World International Pte. Ltd.

138 Robinson Road
#27-01/02/03/04 Oxley Tower
Singapore 068906

Herewith I/we (*) withdraw from the contract concluded by me/us (*) for the purchase of the
the following Healy devices (*),/the provision of the following service(*)
– Ordered on (*)/received on (*)
– Name of the consumer(s)
– Address of the consumer(s)
– Signature of consumer(s) (only in case of paper communication)
– Date(s)

(*) Delete where not applicable.

Return Policy
HEALY WORLD Return Policy for Defective or Damaged Products

The following information about returns applies for Defective or Damaged Products.

1. Field of Application

1.1 You are required to inspect the products immediately upon taking delivery and notice of any defects attributable to Healy insofar as those defects can be reasonably established.

1.2 A product is defective if it does not conform to the agreement at the time of delivery and situations where a product:

a) It does not correspond with its description in the advertising or elsewhere; or
b) It is not of a satisfactory quality as reasonably expected according to the terms of the agreement; or
c) It is unfit for any purpose informed to the seller before the seller purchases the product.

1.3 This “HEALY WORLD Return Policy” is applicable only for the return of defective products in situations described above and remedies in accordance with the law (including the provision on “Lemon Law” in the Consumer Protection (Fair Trading) Act) are available if the product had been purchased within the past two (2) years. However, the remedies are not available if the product becomes defective after two (2) years of purchase.

1.4. This “Healy Return policy” is applicable only for products accompanied with a genuine HEALY WORLD purchase invoice.

1.5 Other than the time frame mentioned above, HEALY WORLD is not required to remedy the defective product if:

a) The consumer had damaged the product.
b) The consumer had misused the product and caused the fault.
c) The consumer had tried to repair the item himself or had someone else try to repair it, and in the process damaged it.
d) The consumer had been informed about the fault before he decided to buy the item.
e) The consumer had exercised his right of withdrawal from the purchase contract.
f) The fault is because of wear and tear; and
g) Beyond the warranty period of two (2) years for Devices only (“Warranty Period”) from the date the risk passes to the purchaser. Accessories are excluded under the warranty unless provided under the local law

1.6 HEALY WORLD will not accept returns of any merchandise that is clearly identified at the time of sale as a demonstration kit, nonreturnable, discontinued, as a seasonal item or currently non-saleable

2. Return of defective or damaged HEALY WORLD products

2.1. Please log in and submit a ticket in the Support Center , include your name, email address, telephone number, and request to return a Healy in your ticket. We will process your return and send you a return label. Package your Healy securely, affix the return label, and bring the package to the nearest DHL drop-off location.

2.2. The products you return cannot exceed the quantity appearing on the HEALY WORLD’s purchase invoice.

2.3. A HEALY WORLD product considered defective/damaged must be returned in new and unused condition, in the original packaging, and with all original tags and labels attached.

2.4. The return of a HEALY WORLD product considered defective must be postmarked within the Warranty Period.

2.5. Upon receipt of the returned product, Healy will fully inspect it and notify you, within a reasonable period of time, whether you are entitled to a replacement, repair, refund or price reduction of the product, as a result of the defect or the damage.

2.6. If you are eligible to a replacement or refund, HEALY WORLD will initiate replacement of the product or refund of the purchase price, using the original method of payment.

2.7. A misused Healy product after receipt, including in situations as described in Section 1.5 above, cannot be considered as defective or damaged product according to this “HEALY WORLD Return Policy”.

2.8. A Healy product cannot be considered damaged according to this “HEALY WORLD Return Policy”, if and to the extent that the damage results from a circumstance occurred (a) when you or a third party indicated by you and other than the carrier acquired the physical possession of the product; or (b) upon delivery of the product to the carrier by HEALY WORLD if the carrier was commissioned by you to carry the product and that choice was not offered by HEALY WORLD.

2.9. You bear all return shipping charges as well as the risk of loss or of damage of the HEALY WORLD product during the return. However, if you are eligible to a replacement or refund, HEALY WORLD will refund all reasonable shipping costs you paid for returning the product.

3. Contact details

If you have any questions concerning this “HEALY WORLD Return Policy”, please contact us at:

HWI Healy World International Pte. Ltd.

UEN- 202035675R

138 Robinson Road
#27-01/02/03/04 Oxley Tower
Singapore 068906

https://help.healy.world/customer-login/

Version: July 2021